tms Studios Terms and Policies

Pricing – Prices are subject to change without notice.  Although we try to have all pricing input accurately, we will not honor published prices if they are in error. 

Glass – The photos of the glass on this web site are as close as possible.  Due to camera and monitor displays the color maybe slightly different once you receive them.  If you would prefer to have a catalog of the Bullseye Glass or Wasser Glass mailed to you for a more accurate color swatch, please contact us and we will send you one.  Glass is not returnable, please see our Return Policy.   

Bullseye Glass is sold in three standard sized, full sheet which is approx. 32” x 20”, half sheet approx. 16” x 20” and a 10” x 10” square.   All Wasser Glass 12” x 12” square.

Dichroic glass is sold only in the sizes denoted in the item description.

tms Studios Cancellation Policy

Special Orders – We are happy to help you acquire any item through a special order.  Special orders may also be placed for regular stock items in greater quantities, larger glass sheets or bulk products.  Certain items we carry are also considered special orders, such as larger kilns and grinders, etc.

When you request a special order we will notify you of the expected date of delivery or availability based on the information from the manufacturer.  Once you confirm a special order you are committed to the product and payment in full.  Special ordered items, kilns and tools cannot be cancelled nor returned.  In some cases, a nonrefundable deposit amounting to 50% of the order may be required before we can place a special order.  We encourage you to get a deposit from your customer(s) as well.

tms Studios Shipping Charges

Once your order is packed tms Studios will be able to calculate the cost of shipping and box charges.  We ship UPS ground within the continental US unless otherwise requested.  Orders typically ship within 48 business hrs.  The shipping charge will be based on whether we are shipping to a business or residential address.  Standard UPS charges will apply and any additional shipping fees are the responsibility of the customer.

Glass larger than 24” x 24” must be shipped by common carrier (trucking company), unless the customer authorizes us to cut the glass to fit into a smaller box size.  Roadway Express will be used for all common carrier shipments unless you specify another trucking company.  If tms Studios is not a customer of the trucking company you request, the additional cost is the responsibility of the customer.  If other special instructions are provided, we will try to accommodate them.

USPS SHIPPING RATES

Priority Mail Flat Rate 8-5/8 x 5-3/8 x 1-5/8 $5.20

Priotity Mail Flat Rate 11 x 8-1/2 x 5-1/2 $10.95

Priotity Mail Flat Rate 13-5/8 x 11-7/8 x 3-3/8 $10.95

Priotity Mail Flat Rate 12 x 12 x 5-1/2 $14.95

tms Studios Box Charges

Our box charges are the cost for all packaging materials and are not a handling fee.  These charges apply to items that need to be double boxed to avoid breakage during shipping (such as glass and molds).

To maximize the cost of the box charges, try to fill the box(es) or let us know if we can cut your glass into smaller pieces to fit into a smaller box, hence, lessening the box charge.

tms Studios Returns Policy

To return an item, you must contact tms Studios to obtain a return authorization within 10 days of receiving the item.  Items can only be returned if incorrect merchandise is received, merchandise is damaged in shipping or receipt of defective merchandise.  Glass, books, special orders, used equipment, jewelry and discontinued items cannot be returned.

INCORRECT MERCHANDISE – CALL US

If an incorrect item has been received, an exchange will be made without additional shipping cost to the customer.

DAMAGED MERCHANDISE -

We at tms Studios makes every effort to ensure that all merchandise is in good condition when it leaves our warehouse.  We are not responsible for subsequent damage.  If you receive damaged goods due to shipping, you must receive the package, make note of evidence of damage on your delivery receipt and file a claim with the carrier. 

If you receive a damaged UPS shipment, you must retain all packaging and file your claim with UPS.  If your shipment is via freight carrier, do not alter the box or contents until the freight carrier has inspected them.

If you refuse any shipment from tms Studios, you will be liable for the purchase price, subsequent freight charges as well as any additional charges that may incur.

DEFECTIVE MERCHANDISE –

If you receive a defective item, call tms Studios, as we honor all manufacturers’ warranties.  Your representative will tell you whether to return the item to us or to the manufacturer.  Some manufacturers require items to be returned directly to them.  Upon verification, you will receive a replacement, a repaired product or a credit.

Defective materials will only be honored if backed by a manufacturer’s warranty and sold by tms Studios.  tms Studios sole obligation is limited to repair or replacement of the merchandise as provided herein.  There shall be no express or implied warranty of merchantability or of fitness for a particular purchase.  In no event shall tms Studios be liable for consequential or incidental damages.  No replacement after 30 days.  No claims for labor or damage will be allowed.

USED equipment cannot be returned.  All used equipment is sold as is, with no warranty expressed or implied.

Glass cannot be returned.  All photographs of glass listed on this site are as accurate as possible although slight variations are possible due to camera and screen settings.  Actually brochures from both Bullseye Glass and Wasser are available and can be shipped to you for a more accurate color.  Also, these manufacturers hand-make their products, therefore, there may be color variations between product runs.  Some colors may change upon repeated firings or with extensive heatwork.  Artists should test sample the glass using the same firing cycles and processes that will be used for the final piece.

If a customer wants to return a new item that has not been used, they will receive STORE CREDIT (excluding glass, books, used equipment, jewelry, special orders and discontinued items).  The item must be returned in the same condition as when it was shipped with all packaging for credit to be issued.  Note: items in sealed packaging or with seals on the lids cannot be opened or credit will not be issued.  Also, customer is responsible for the return freight charge.  Items not returned in within 20 days of the return authorization, have missing parts or manuals, or are not in sellable condition will be charged a 20% restocking fee.